RETURN POLICY

RETURN POLICY

We accept returns of items purchased on otgessentials.com if they are requested within 14 days of the date your order was shipped. 

Returns will be subject to a $5 restocking fee, which will be deducted from your refund.

Items must be unused and in their original condition with all tags attached

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days. 

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Any return/refund questions should be directed to: sales@okerabanks.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. Exchanges may take 7 to 10 business days to ship. Please note: All products must be returned in their original condition, with tags still attached. If you need to exchange it for the same item, send us an email at sales@okerabanks.com and send your item to: 13351 D Riverside Drive, Suite 599 Sherman Oaks California US 91423.

SHIPPING FEE

To return your product, you should mail your product to: 13351 D Riverside Drive, Suite 599 Sherman Oaks California US 91423

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will refund only shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price on the item.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.